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Using "Compare Imaging Systems" crashes Skytools 4 - Printable Version

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Using "Compare Imaging Systems" crashes Skytools 4 - morrienz - 2018-11-26

Hi Greg,

Firstly is this the right place to post bug reports? If not, please direct me to the correct place to do that. I am very time limited at the moment so don't have time to read this whole forum to find out that information right now, but wanted to get this bug report below submitted as soon as I could.

When I try and use the "Compare Imaging Systems" tab on the Object Info window Skytools 4 crashes, every time I try to use that compare imaging systems tab so far. In most cases it crashes before anything shows up in the imaging  systems list, but in one instance it very briefly listed two imaging systems then crashed. Each time there is a blue timer circle displayed while that tab seems to try to list imaging systems, and then the crash happens. 

Are there Skytools 4 log files or other data I can send in to help you discover out more about this?

Regards,
Chris M


RE: Using "Compare Imaging Systems" crashes Skytools 4 - theskyhound - 2018-11-27

Hello Chris,

I am sorry to hear that you have run into a problem. This process looks at every defined imaging system, so the most likely reason for the crash is that one of your imaging systems is somehow not fully set up or has an incorrect setting. Obviously it should not crash in the case, but this is all still pretty new. I would very much like to know what the source of the problem is.

The best solution is to find your "SkyTools 4" folder in your Documents, right-click on it and send it to a zip file. Then email me the zip file at support (at) skyhound.com.

The SkyTools Support forum is the main forum below the SkyTools Discussion Forums. You aren't the first not to see it immediately, and I am not sure why! I will wait a while and then move this thread to the support forum.


RE: Using "Compare Imaging Systems" crashes Skytools 4 - morrienz - 2018-11-30

(2018-11-27, 05:12 PM)theskyhound Wrote: Hello Chris,

I am sorry to hear that you have run into a problem. This process looks at every defined imaging system, so the most likely reason for the crash is that one of your imaging  systems is somehow not fully set up or has an incorrect setting. Obviously it should not crash in the case, but this is all still pretty new. I would very much like to know what the source of the problem is.

The best solution is to find your "SkyTools 4" folder in your Documents, right-click on it and send it to a zip file. Then email me the zip file at support (at) skyhound.com.

The SkyTools Support forum is the main forum below the SkyTools Discussion Forums. You aren't the first not to see it immediately, and I am not sure why! I will wait a while and then move this thread to the support forum.
 Hi Greg,

I have just emailed you the zip file as requested.

Chris Morriss

Regards,
Chris Morriss


RE: Using "Compare Imaging Systems" crashes Skytools 4 - theskyhound - 2018-11-30

Thanks Chris!