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ST4 crash when trying to view a downloaded image - Printable Version

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+--- Thread: ST4 crash when trying to view a downloaded image (/showthread.php?tid=346)



ST4 crash when trying to view a downloaded image - obrazell - 2018-10-22

I was trying to download an image from the SDSS G survey and when I try and view it with the image viewer or display it as a background image in the interactive atlas ST4 crashes. The image seems to have been downloaded into the my Attachments folder.

Owen


RE: ST4 crash when trying to view a downloaded image - theskyhound - 2018-10-22

Thanks Owen. I've had a another report of this behavior. I am looking into it.


RE: ST4 crash when trying to view a downloaded image - obrazell - 2018-10-26

For what it is worth if I use the external viewer option it opens fine so I think the file itself is OK.


RE: ST4 crash when trying to view a downloaded image - theskyhound - 2018-10-26

Hi Owen,

So far I haven't gotten anywhere reproducing this problem. If you would, please find your "SkyTools 4" folder in your Documents, send it to a zip file, and then email me the zip file. This would allow me to test using the debugger. Also, what is the name of the file?

Thanks,
Greg


RE: ST4 crash when trying to view a downloaded image - obrazell - 2018-10-26

Hi Greg the file name is "ngc 584 sdssg.fit" (the spaces are real). Have sent the rest to you.

Owen


RE: ST4 crash when trying to view a downloaded image - theskyhound - 2018-10-26

Hi Owen,

Thanks for sending the files. That is the quickest way to find the problem. Unfortunately, everything seems to be working fine. I have been busy fixing things and it is possible that a fix has indirectly resolved the issue.

It would help me if you would describe the steps that you take to cause the crash so that I can walk through it myself.

Thanks!


RE: ST4 crash when trying to view a downloaded image - obrazell - 2018-10-27

Hi Greg on my system very easy to replicate. This is a system running Windows 10 1803. It does not seem to matter what image server to use. To replicate

Right click on object in list -> downloads DSS image. Check view image on completion. Image downloads, ST4 crashes. Restart ST4 -> Data => Plottable images -> select image. If I click View ST4 crashes, if I click use external viewer I can see image. The same happens if I try and overlay the image on the interactive atlas. ST4 crashes. This is ST4.0b. |It does not seem to matter if I import the images into the default My Attachments folder or make a new folder to put them in. The result is the same.

I am wondering if this is some issue with the Documents folder and OneDrive mapping but I don't think so.

Owen