Forum Announcement: Welcome to the Skyhound Forums!

Everyone is welcome here. Please note that in order to view all of the forums and to post, you will need to create an account.

Posting Policies

(1) Discussion on the SkyTools specific forums is limited to SkyTools only. Please don't refer directly to competing products unless they are used in conjunction with SkyTools. Posts to the observing forums don't need to have anything to do with SkyTools

(2) There are benefits to registering. Registered users can access the SkyTools 4 forums, participate in Beta testing, start new threads, and post replies.

(3) Respect for all members must be shown at all times.

(4) Criticism, dissent, and argument is allowed and even encouraged, but it must at all times remain respectful; no personal attacks of any kind will be tolerated. "What you said is wrong" is very different from "You are wrong." The second is personal, the first is not. Please be aware of this difference when posting. Don't appear to make a personal attack and don't take criticism of your ideas personally.

How to Get Support

If you are having a serious problem such as a crash, or have found a bug or an error, there are several ways to contact us. We do fully support SkyTools.

Always include the SkyTools edition and version!  This is displayed in SkyTools 3 on the SkyTools Preferences dialog accessed via the button bar on the main program window, and on the About SkyTools dialog in SkyTools 4. Regardless of where you report the problem please be as specific as possible. In particular, be sure to describe the dialog or window where the error occurs, what error messages were reported, if any, and what action you took prior to the problem. Memory dumps are not necessary.

1. Use the support forum here. Posting a screen capture is often the quickest way to resolve a problem. Other users are encouraged to help with minor issues, but this forum is also closely monitored by the SkyTools developer.

2. Contact our support directly by filling out our support form

3. Use the Feedback form from within SkyTools. This is found on the SkyTools Preferences dialog, which is opened via a button on the main planning window button bar (SkyTools 3) or via the top level menu in SkyTools 4. Be sure to provide a valid return email address.